Refund Policy

This Refund Policy applies to all purchases made on craftedjoblane.com.

1. Digital products

Our digital products (resume templates, tools, lists, guides, and bundles) are delivered instantly by email after payment. Because they are downloadable digital goods that cannot be "returned" once delivered, all sales are final and non-refundable once the product has been sent.

2. If something goes wrong

We want you to actually receive what you paid for. If any of these happen, email us and we will fix it or issue a refund:

• You paid but did not receive your product.
• You received the wrong product.
• The file is broken, corrupted, or won't open.

Reach out within 7 days of purchase with your payment reference (UTR) and email used.

3. 1-on-1 resume review

For the Resume Review (1-on-1): if you have not yet submitted your resume for review, email us and we will issue a refund. Once we have begun or delivered your personalized feedback, the review is non-refundable.

4. Duplicate payments

If you were charged twice for the same product by mistake, email us with both payment references and we will refund the duplicate.

5. How to request

Email connectwithus@craftedjoblane.com with your registered email and UTR. Approved refunds are returned to the original UPI source, usually within 5–7 business days.

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